Frequently Asked Questions
- What materials are used in your products?
Our products are made from a variety of high-quality materials including solid wood, terracotta, glazed ceramics, and non-toxic paints. Each product page specifies the exact materials used. - How do I care for wooden items?
To keep your wooden products looking their best, avoid prolonged exposure to water and clean with a soft, dry cloth. Occasional use of wood conditioner is recommended for solid wood pieces. - Can I return or exchange a product?
Yes, we offer a 30-day return and exchange policy. Please ensure the product is in its original condition and packaging. Contact our support team for detailed instructions. - How long does shipping take?
Shipping times vary depending on your location. Generally, domestic orders are delivered within 5-7 business days. You can track your order status via the tracking number provided after purchase. - Are your products safe for children?
Many of our toys and household items are designed with safety in mind, using non-toxic materials and child-friendly designs. Please check individual product descriptions for age recommendations. - Do you ship internationally?
Currently, we ship only within the United States. Stay tuned for updates on international shipping options. - How can I contact customer service?
You can reach us anytime at [email protected] or call +1 (410) 617-2291. We aim to respond within 24 hours on business days. - Can I customize an order?
At this time, customization is not available. However, we frequently update our collections, so keep an eye out for new designs and products.